Frequently Asked Questions
Frequently Asked Questions
Luxury Raffle is an exclusive opportunity to win high-end, dream-worthy items through a fun and exciting raffle system. Each week, we offer a selection of luxurious handbags and exquisite jewellery pieces that you have the chance to own for just the cost of a raffle ticket. Here how it works:
Exclusive Items: We carefully curate a collection of luxury handbags and jewellery from top designers and brands, ensuring every raffle features items that are both stylish and valuable.
Affordable Entry: Instead of paying the full price for these high-end items, you can purchase a raffle ticket for a fraction of the cost, giving you a chance to win big without breaking the bank.
Weekly Raffles: Every week, we host a new raffle, keeping the excitement fresh and offering you multiple chances to win. Each raffle runs for a specified period, after which we conduct a live draw to announce the winner.
Transparent Process: Our raffles are conducted with complete transparency on Raffall.com, where all details about items, ticket purchases, draw dates, and winner announcements are openly shared, and winners are chosen through a fair and random selection process.
To enter a raffle, simply visit our Raffall account page, purchase at least one ticket for the raffle you're interested in, receive your unique ticket number via email, and tune in to the scheduled draw on our Instagram channel to see if you’ve won.
To play Raffolux, you must be over 18 years old.
The winner is selected through a fair and transparent process on Raffall.com. Once the raffle ends, Raffall.com uses a random selection system to choose the winning ticket. This ensures that every participant has an equal chance of winning, and the process is completely unbiased and transparent.
The draw date for each raffle is specified in the raffle details on our website and on our Raffall company page. The draw will start when the countdown timer reaches 0. Be sure to check these details for the exact date and time, and tune in to our Instagram channel for the live draw to see if you’ve won.
Regardless of the number of tickets sold, we are committed to drawing a winner for every raffle. Even if there's only one ticket sold when the raffle closes, we'll proceed with the draw as scheduled. Additionally, we never extend the draw date, ensuring fairness and transparency in our raffle process. If you're the sole ticket holder when the raffle ends, expect to receive a winner's email the following day!
Playing the Raffle
If a ticket limit per person applies, we will state it in the description on the raffle page.
We're unable to process ticket removals or refunds for raffles since we don't directly handle payments. Raffall.com manages all transactions, so any ticket purchases made through them cannot be refunded or removed.
The ticket prices are shown on each raffle!
Within 10 minutes after the draw concludes, we'll send you an email to extend our congratulations on your win! In some cases we might even give you a quick call to celebrate together. You can also access our winner list, updated after each draw, to see if you've won at any time.
Guaranteed Winners: No matter how many tickets are sold, the prize will always be drawn and awarded to a lucky winner.
No Extensions: We never extend the draw time, even if only one ticket is sold.
Support Reforestation: For each ticket sold, we will plant one tree through our Tree Nation account. Join us in making a positive environmental impact with every raffle you enter.
Play with Luxury Raffles for a chance to win incredible prizes while contributing to a greener planet!
Drawing the Winners
Our ‘instant draws’ are conducted within a minute of the raffle closing, using Raffall.com's independent random selection system. Once the draw is complete, the winning ticket number is automatically recorded and can be viewed on Raffall.com along with the list of raffle entrants.
We notify all our winners via email after each draw. For special prizes or if we can't reach you by email, we may also give you a call. Additionally, you can check the winner list here, which provides the draw details for each raffle.
Don't worry about keeping track of your ticket numbers—we handle that for you!
You can find every single Luxury Raffles winner to date on Raffall.com's public register. Additionally, you can see the most recent month's winners on our own winner's page here.
Prizes
We ensure our prizes reach winners’ doorsteps through courier delivery. For items that are exceptionally large or valuable, we provide personal delivery.
Cash prizes are deposited straight into your bank account.
For prizes exceeding €10,000, we frequently invite winners to our offices to collect their prize, with all travel costs covered.
In most cases, you can opt for a cash alternative instead of the prize. Simply inquire about this option when you claim your prize, and we'll do our best to accommodate your request!
Absolutely! We’d love to hear your suggestions. Participate in our polls on our social networks to let us know what prizes you’d like to see next. Just click the chat icon in the bottom-right of the screen for more information.
We make sure to notify our winners via email and phone. If initial attempts are unsuccessful, we will continue reaching out.
Winners have 180 days from the draw date to claim their prize. If a prize remains unclaimed after this period, we will contact the person who secured 2nd place in the draw, and if necessary, the subsequent winners in order, offering them the opportunity to claim the prize.
Charity
When you participate in our raffles, you're not only vying for luxurious prizes but also contributing to a greener future. With each ticket sold, we pledge to plant a tree through our partnership with Tree-Nation.
You have the freedom to choose a charity to support, which you can update at any time. We allocate 10% of our net proceeds, with the entirety dedicated to planting trees through Tree-Nation.
Join us in making a positive environmental impact while indulging in the excitement of our luxury raffles!
Luxury Raffles is proud to support various charitable causes through our partnership with Tree-Nation. With every ticket sold, we pledge to plant a tree, contributing to global reforestation efforts. Join us in making a positive environmental impact while enjoying the excitement of our luxury raffles!
We welcome collaboration with new organizations and are eager to explore potential partnerships. Feel free to reach out to us via email at partnerships@luxuryraffles.com, and a member of our partnerships team will be in touch with you soon. We look forward to hearing from you!
Payment
Absolutely. With our raffles hosted on Raffall.com, all payments are securely processed through their platform. Raffall.com ensures encrypted connections and complies with PCI and ISO standards for financial transactions. Your card details remain safe, as we do not store any payment information on our servers. Rest assured, your financial security is our priority.
You can conveniently pay for raffle tickets using various payment methods available on the Raffall.com platform. Simply visit our raffle page, select the ticket quantity, and proceed to checkout. Raffall.com supports secure payment options such as credit/debit cards, PayPal, and other payment methods, ensuring a smooth and hassle-free transaction process.